Account Manager

Job Description
The Account Manager solves customers' business problems by selling CORESense products and services.

Reports to: VP of Customer Service and Support
Competencies/Skills
The ideal candidate must be able to:
  • Know assigned accounts well enough to be a trusted advisor to customers.
  • Keep customers informed on CORESense's capabilities to solve our customers' business problems.
  • Sell appropriate products and services to customers – achieve or exceed revenue budget.
  • Perform 1st level negotiation with customers.
  • Resolve or participate in resolving billing disputes.
  • Appropriately elevate issues to management.
  • Attain "delight" level of customer satisfaction, to result in customer retention.
  • Ensure that customers provide strong references.
  • Accomplish goals by coordinating and communicating with other members of Customer Service and Support, and other organizations within CORESense.
  • Be a role model and leader to other members of Customer Services and Support in regards to the team's mission.
  • Define and document client business requirements related to the data integration.
  • Collaborate with customer to define data collection standards and formats.
  • Analyze and propose alternative solutions for data, processes, interfaces (internal and external), controls, outputs, tools and testing.
  • Create and document technical, design, application, testing and implementation requirements
  • Develop and improve our existing suite of software integration tools.
  • Complete assigned integration activities on time.
  • Achieve Client Satisfaction in the integration process.
  • Be comfortable working in a team environment as well as independently.
  • Possess a sense of accountability and urgency in completing assignments.
  • Travel from 1 to 5 days per month
Do You Fit This Description? Then Contact Us Today at hr@coresense.com



Job posted: 5/8/2008