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COREMatters eNewsletter
  February 2008
What's New
CORESense Delivers New On-Demand Multichannel Retail Management Solution for Small Businesses

CORESenseSB is an on-demand multichannel retail management solution configured specifically for growing retailers with one to two brick-and-mortar locations and one or more ecommerce channels. CORESenseSB leverages the best practices of successful retailers to provide small businesses with a pre-configured, rapidly deployable solution with the features and business rules they need to delight their customers, increase their sales and control their budget, without the cost, risk and complexity of an on-premise solution.

Full story

CORESense Launches COREPartner™ Program Offers a Retail Ecosystem of Integrated, Best-in-Class Solutions from CORESense and Its Partners

Through an initiative led by CORESense, more than a dozen channel, fulfillment and technology providers have joined forces to offer pre-integrated, best-in-class solutions that address different aspects of the retail lifecycle, including acquiring new customers, converting new customers to buyers, delighting customers with great service and cultivating a loyal customer base.

Full story

Customer Success Stories
Huron Scuba

We greatly appreciate it when customers provide us with their success stories.  Huron Scuba recently sent us this feedback on their incredible performance results in the Amazon marketplace (Thanks Huron!):

Amazon sent me a very helpful Customer Experience newsletter the other day and I thought I'd share some tidbits with you. They included a month-by-month tabulation of our historical data for number of orders, defect rate (orders with negative feedback, A-to-Z guarantee claim, credit card chargeback), pre-fulfillment cancel rate (orders cancelled before shipment), missed promise rate (orders shipped out more than 3 days late), and refund rate (orders refunded for customer returns).

We show significant improvement in these stats "post-CORESense":
  • Order cancellations are one sixth of what they were
  • Late shipments are down by over 2/3
  • Returns are down by over 40%
  • Defect rate is zero (down from 0.1%)
I did expect the order cancellation rate and the late shipment rate to improve as our inventory on-hand is better synchronized across channels, but I am pleasantly surprised by the magnitude of the change. I did not expect the drastic decrease in returns - but it is probably reflective of the better synchronization of product descriptions and images across channels, as well as better customer communication using the integrated tools in CORESense.

Rachael Kasper
Huron Scuba
Welcome Aboard
We Extend a Warm Welcome to These New Additions to Our Family of Customers

Loserkids – A leading new generation youth lifestyle brand offering skateboards, apparel, footwear, accessories and hard goods through online channels and a brick and mortar store. Look for a full case study in upcoming issues.

All Star Wine & Spirits – Upstate New York's premier wine store.

Simply Home – A distinguished home furnishings retailer.

Online Seminars

Leveraging The Full Power of the eBay MarketPlace to Maximize Sales – March 11th – Registration

Consolidating Management of Multichannel Selling Activities – Recorded Seminar - View at your convenience


eBay users worldwide trade more than $2,039 worth of goods on the site every second!

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CORESense, Inc. · 125 High Rock Ave. · Saratoga Springs, NY · 518-306-3043