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| COREMatter eNewsletter |
| Q1 2011 |
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| Important changes at CORESense! |
To better serve our clients, we are making the following changes:
| Customer Portal |
CORESense has launched an online customer services portal to augment our existing techncial support services..
With the new portal, clients can get service on their own, 24 hours a day. They can enter and track cases or search the knowledge base for answers, all without picking up the phone. Later this year you will be able to interact with CORESense subject matter experts and other clients in our ideas and answers forums.
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| New CTO |
Bill Laviolette has joined the company and will be responsible for leading the company’s development organization and driving their technology strategy.
Bill was most recently director of engineering for ChannelAdvisor. Prior to that, he was Chief Technology Officer and Vice President of Product Development for RichFx, which was acquired by ChannelAdvisor in 2010. |
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| We Extend a Warm Welcome to These New Addition to Our Family of Customers |
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| Blue Ridge Net Publishing |
Blue Ridge is a leading online retailer of Anemometers, Digital Wall Clocks, Rain Gauges, Temperature Sensors and Weather Stations through various websites including weathershack.com. |
| Fort Western |
The Fort is a family owned business established in 1972 .The companies vision is to offer an un-matched selection of western lifestyle merchandise at the lowest possible price, day in & day out! The company has stores in Lincoln and Nebraska City, Nebraska and a website, www.fortwestern.com. |
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<| CORESense version 7 is now available for new clients. Following are just some of the features available in it: |
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Ecommerce |
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Customers can ship products to multiple addresses in the same order. |
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Customers can upload videos for approval and displayed in product media galleries. |
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Clients can create and offer continuity programs (e.g. product of the month clubs) to customers. |
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Product Management |
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View products with standards and upgrades (e.g. size & width, color & size, size, width & color) in a grid/matrix* for ease of planning and purchasing. |
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Purchase and transfer products using a grid/matrix format. |
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Create Buy X, Get Y; Free Gift; Promotional Discount; Shipping Discount; andOrder Free Gift using the new promotion manager. |
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Track and audit inventory movement using the new Inventory tracking and auditing report. |
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Customer Management |
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View Sales Rep /Sales Team Manager; Total $ Spent; Avg. $ Spent Per Order; Customer Since and Most Recent Order in customer record. |
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Store customer searches and customer groups. |
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Create and manage mulitple billing and shipping addresses in customers accounts. |
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Create and manage sales teams and customer status (lead, prospect and customer) in support of telemarketing activities. |
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Order Management |
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Create Order Workflow providing the ability to track Track and view an order’s location as it moves from one stage of the Order Lifecycle to another. |
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Enter and track Order Item Adjustments |
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Verify order items in shipments via barcode. |
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Duplicate Orders from the Call Center |
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Point of Sale |
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Enter a salesperson by Order Item |
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Enter Order Item Adjustment by dollar or percent |
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Ship products directly from the POS |
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Place products on layaway and process layaway payments. |
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Pin/debit and signature capture devices with PPI payment gatewat. |
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Enhanced reporting including Z-Out Register, X-Out Store, X-Out Register, Daily Transactions - Orders and Payment Data, Merchandise Hierarchy – Sales Report by Product Line, Orders Report – From back office and Deposit Report. |
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Reporting Datamart* |
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Reporting on separate server |
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Inventory, Orders and Payments reporting engines |
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Top Sellers, Item History OH |
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Retail-type reporting:
e.g., Sell Through,
Period over period |
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| More than just a multi-channel retail and ecommerce management solution, CORESense is a strategic investment that enables you to reach and acquire new shoppers, convert more shoppers to buyers, delight customer with great service, and cultivate long term and profitable customer relationships faster and more efficiently than your competition. CORESense is the first and only solution that provides ecommerce and brick and mortar retailers with the same functionality once only available to the very largest firms.
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CORESense has been in business since 2001 |
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Serves the ecommerce, retail and wholesale market |
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Had less than 5% customer turnover over the last 2 years, well below the industry average. |
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Has over 85 clients and adding more each month. |
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CORESense clients achieved 24% Sales Growth during the 2010 Holiday Season
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| CORESense, Inc. · 125 High Rock Ave. · Saratoga Springs, NY · 518-306-3043 |
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