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Ghirardelli Deploys CORESense to Manage Multi-Channel Retail Operations
Chocolate Manufacturer Realizes ROI in Less Than One MonthSARATOGA SPRINGS, NEW YORK - JANUARY 16, 2007 CORESense, the leading provider of on-demand retail management software for companies with multi-channel sales strategies, today announced that Ghirardelli, America's longest continuously operating chocolate manufacturer, has deployed CORESense to manage its e-commerce, telephone and catalog retail operations. "The Ghirardelli brand is familiar to hundreds of millions of people around the world," said Jason Jacobs, CORESense CEO. "The fact that Ghirardelli selected CORESense is a tremendous endorsement of the CORESense solution, and its ability to meet the needs of an enterprise the size of Ghirardelli's. We look forward to helping Ghirardelli increase revenue and decrease operating costs through its expanding multi-channel retail operation."
The small and midsized retailer community is working aggressively to develop and deploy a comprehensive strategy for multi-channel retailing. These businesses recognize clearly the cost and performance benefits associated with using a single, web-based system to automate and integrate the entire multi-channel retail process. CORESense, whose software is delivered as a service, has been selected by dozens of small and mid-sized retailers due to its robust nature, flexibility, and unique ability to manage a retailer's entire multi-channel operation, from order through fulfillment.
"CORESense was an ideal fit for Ghirardelli on multiple levels," said Jason Zdanowicz, business development manager for Ghirardelli's restaurant and retail division. "We needed a solution that would allow us to integrate our telephone and catalog channel with our online sales channel, so as to have a single point of reference for both businesses. The solution would also have to be flexible enough that it could accommodate the specific needs of our business, while being robust enough to scale as we grow; we didn't want to have to switch to another system in three years. We also wanted a solution that our in-house sales teams could manage, but would not be a burden to our IT department. CORESense handles the entire back-end operation, so our sales teams can focus on selling."
Ghirardelli is using CORESense for its centralized product catalog, order fulfillment, inventory management, and customer relationship management functionality. Orders that come through the website, telephone or catalog are processed the same way, using the same CORESense system. As a result, Ghirardelli can easily track which products are selling, what inventory is available and what needs to be replenished, and what products were purchased by which customers and when. This single-system approach has tremendous benefits in terms of operational efficiency, time and cost savings.
"We were on a tight development timeline to implement a new solution during 2006 and CORESense was able to get us up-and-running in less than 60 days, in time for the holidays," said Zdanowicz. "It is a credit to the CORESense team that they were able to meet this aggressive timeframe. The result was a very successful holiday season for Ghirardelli. Already, we have realized a full return on investment with respect to the cost of the CORESense system -- much more than a hundred percent payback."
CORESense is a leading SaaS-based retail system company serving small to medium-sized specialty retailers in selling hard and soft goods including sporting goods, apparel and accessories, shoes and wine. Founded in 2000, CORESense's mission is to create a competitive advantage for SMRs by providing them access to a single, fully integrated multi-channel retail management system with the features and function needed to compete and win in today's demanding marketplace in a software-as-a-service delivery model that fits their business and their budget. The CORESense solution is the first and only SaaS-based retail management system that supports an entire retail business from brick-and-mortar retailing to ecommerce to merchandising and back office operations management to customer relationship management in one fully integrated web-accessible solution. It is the preferred retail management solution of small to medium-sizes retailers who need a powerful and fully integrated enterpris e-grade solution to achieve their business goals. CORESense has offices nationally and is headquartered in historic Saratoga Springs, N.Y. For additional information about CORESense and our market leading solution visit us a www.CORESense.com or call (866) 229-2804.
"I was impressed at how CORESense was everything we needed in one solution. It wasn't necessary to piece together our business with software X doing this function, and software Y doing this other function."
"CORESense provides the tools, expertise and best practices to help us succeed. They are an amazing company and two steps ahead of the market with their features and functionality."